Privacy Policy

At The Tight Spot we regard your privacy as very important. Any information we collect will only be used in accordance with this privacy policy.

By placing an order or subscribing to our mailing list you are providing consent to the practices defined in this privacy policy.

We will not sell, distribute or lease your personal information to third parties, unless we have your permission or are required by law to do so. 

If you have any questions regarding this Privacy Policy, wish to revoke any personal information we hold about you or to submit a SAR request. Please contact our data protection officer at support@thetightspot.co.uk or call 01534 744003.

What We Collect

We may collect and process the following data about you:

Information you provide to us

You may provide information to us by completing Contact forms on The Tight Spot website; by placing an order on The Tight Spot website; by signing up to our database; or by corresponding with us via email, letter or telephone. 

Personally Identifiable Information (PII) may include your name; home/work address; email address; telephone number, and IP Address. We do not store any financial or payment details. This is processed by secure, trusted payment Gateways. 

All PII data we hold is protected by us in accordance with the Principles (Article 5) of the General Data Protection Regulations.

Information we collect

Information we automatically collect about you with regards to your use of our website, but does not personally identify you, may include the following:

Technical information - such as your Internet protocol (IP) address; login information; time zone; browser type or version with plug-in types/ or versions and device information (operating system and platform).

Information about your visit - such as Uniform Resource Locators (URL); the date and time; products viewed or searched; site response times; downloads; errors; page visit time length; interaction (scrolling, clicks, mouse-overs); exit methods away from pages; route to our site from other websites; or search engine requests and links.

How your information is used

The information that you provide to us is used:

• to meet our obligations within any contracts between you and us;

◦ to meet your requests for information and/or products and services;

◦ to notify you of changes to our products or services, or make suggestions and recommendations that may interest you;

◦ to improve content of our site and ensure it is presented effectively for you and your device.

The information that we collect about you is used:

◦ to manage our website operations which include analysis, research, statistical and survey uses, together with testing and troubleshooting.

◦ to improve our website and content for users and their devices.

◦ to allow you to interact with our website and take advantage of our online services, whenever you may elect to do so.

◦ to ensure our site is safe and secure by monitoring activities within the context of continual process improvement.

◦ to monitor advertising and marketing effectiveness for users, and/or to fine-tune advertising by relevance to users. 

◦ to enable targeted suggestions and recommendations to users about products and services that may be of interest.

Our service providers and suppliers

In order to meet our obligations and enable our services, we may need to share your personal data with some of our service partners. For example our fulfilment company for delivery of your goods. The Tight Spot only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We have documented assurance that our third parties can only use your data to provide services to The Tight Spot and to you as a customer of The Tight Spot and not for any other purposes. We will never sell or rent data to other organisations for any purposes unless required by law. Service providers who have access to PII data include Juicy Media webdevelopment and Simple Servers website hosting both located within the UK.

International transfers

To deliver products and services to you, it is sometimes necessary for The Tight Spot to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. We work with Mailchimp, an emarketing platform based in the USA.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data. However, most PII data is destroyed after 12 months. Order history is retained unless you request this to be destroyed for customer profiling, sales records and to deal with any possible issues with future or past orders.

Third-party policies

The Tight Spot is only responsible for its own privacy policy.

Our website may include links to or from other websites, such as our partners, advertisers or other affiliated organisations. Each of these websites is required under the GDPR to provide users with access to their privacy policy. Please check their privacy policies before you submit any PII data to any third party websites.

The Tight Spot does not accept any responsibility or liability for the privacy policies of any third-party.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: 

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing in one of our emails or emailing us at support@thetightspot.co.uk.

  • Clear and review your cookie settings on your browser. Please see our cookie policy for information on this.

Version: 1018   Issue Date: 10/04/2018

Our Cookie Policy

To enable us to provide you the best possible service, our website uses cookies.

Cookies are small text files that are placed on your computer by most websites that you visit. These are used to make the site function and to provide us with information about how our website is performing and how we can improve our online store. Our cookies do not store any information that identifies you as an individual (PII). For example, Cookies can remember your log in details so you don’t need to input this each time, or ensure that you see only relevant advertising, according to your preferences. 

If you do not wish to receive cookies, see our Guide To Disabling Cookies.

For further information about ‘cookies’ please visit http://www.allaboutcookies.org

Types of cookies we use

1. Session cookies

a) E-Commerce: These cookies are required for our website and its services to function. They include cookies that enable you to use our shopping cart and log into secure areas. These session cookies expire after a browser session and are not stored longer term.

b) Analytical: These cookies count the number of visitors and record how visitors move around our website. They enable us to see how our website works and make improvements by ensuring that users easily find what they are looking for.

2. Persistent cookies 

a) Preferences: These cookies are used to recognise you as a visitor to the site. They are stored on your device and used whenever you return to our website. This enables improved login and user experience by remembering your preferences, which may include content that is personalised for you, or settings you have selected (for example currency).

b) Targeting: These cookies are stored on your device and allow your preferences or actions to be recorded, such as the pages you visit and/or the links you follow. This information is used to make our website and/or any advertising that we display on the site more relevant to your interests.

First-party Cookies

As defined above, some cookies are set that are essential for the website and online services to operate efficiently.

These cookies do not capture personally identifiable information (PII), and operate as follows:

• Test  – this cookie checks if your browser supports cookies;

• Consent  - this cookie requests and logs your consent (or not) to use cookies;

• Visitor and Session ID  – this cookie identifies unique visitors as a numeric value;

• Cart  – this cookie is required for keeping items in your shopping basket.

Third-party cookies

Our website uses the following third-party cookies. We do not control the operation of third-party cookies.

• Google Analytics  – Google Analytics allows us to collect data about website usage. This data does not include PII. The Google Privacy Policy can be viewed here: www.google.com/policies/privacy/.

• Google Remarketing  – Google’s Remarketing cookie allows us to promote products or services that may be of interest for you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. You can opt out of Google Remarketing by changing your Google Ad Settings.

• Adrac Marketing – Adrac is a digital marketing platform that tracks traffic from their marketing initiatives to establish if this visit results in a conversion. This data does not included PII.

Cookie Maintenance

You can set your browser to accept or refuse all or specific ‘cookies’.  You can also set your browser to alert you each time a ‘cookie’ is presented to your computer.  Additionally, you can delete previous ‘cookies’ that have been stored on your computer.

However, if you block cookies it may impact the way you experience the website and restrict functionality of certain areas.

The process of managing cookies depends on the browser and/or device you are using to access the Internet. 

Guide to Disabling ‘Cookies’ using Web Browsers

Safari
1. Go to the Safari menu.
2. Click on the Preferences.
3. Click the ‘Privacy’ tab.
4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox 3.0+
1. Click on 'Tools' in the menu bar
2. Click on 'Preferences' 
3. Click on 'Privacy & Security' on the Left Hand Side
4. From the drop down box select ‘Use custom setting for history’
5. Un -tick the box that says 'Accept Cookies From sites'
6. Click OK and Close the screen.

Internet Explorer 7.0+
1. Click on 'Tools' in the menu bar
2. Click on 'Options'
3. Click on 'Privacy' Tab on top section
4. Untick the 'Accept cookies from website' option (and others if you so wish)
5. Click OK and Close the screen.

Google Chrome 8.0+
1. Click to 'Tools Menu' or 'Preferences'.
2. Click on 'Advanced Options'.
3. Under Privacy and Security, Click on 'Content Settings'.
4. Click on 'Cookies'.
5. Slide Toggle to "Off" for "Allow Sites to Save and Read Cookie Data"
6. Close Screen.

Version Number: A1804    Issue Date: 10/4/2018