This website uses cookies to provide all of its features. For information on what data is collected, please see our Cookie Policy.If you do not wish to receive cookies, please see our guide on how to disable cookies..
FAQ's
We've gathered together some frequently asked questions that will hopefully be helpful. If you can't find what you're looking for here - please contact us and we'll be happy to help. We've grouped the questions to help you find an answer as quickly as possible!
Orders & Delivery
Where do you ship to?
- We offer free global shipping for orders over £50. Unfortunately, there are a few exclusions that we cannot deliver to due to service reasons. For full details on shipping and returns, please view our shipping information.
Can I get an estimated delivery date?
- You will see an estimated delivery time frame on the cart page when selecting your delivery location. You can also view all estimated delivery times on our Delivery and Returns page. All of our orders are dispatched within 1 working day and the delivery time is counted from the shipment date (not the order date). Our parcels are shipped on weekdays only, therefore orders placed Friday PM are shipped on Monday.
What is my tracking number?
- If you choose tracked delivery, you will receive the tracking number via email after you have made a purchase. Please note that tracking is NOT available for standard and free shipping.
My order has not arrived, but the estimated delivery date has passed?
- Delivery time does not include weekends or public holidays, therefore this can sometimes delay a package. Delivery times can also vary depending on how busy postal services are, the time of year and other external factors. Although we endeavour to deliver all packages within the respective timeframe, please note that delivery times are estimates only and cannot be guaranteed at all times.
I placed 2 orders the same day - one arrived and the other is missing?
- Each order is shipped separately, therefore delivery times for orders placed on the same day can vary.
Is your packaging discreet?
- Yes, we pack all our orders in plain packaging, which is nondescript and discreet. There is a customs label on the parcel that states the contents as “Apparel” only.
Why is my order not showing in my account?
- This may happen if you do not have an account created or if your account was created after an order was placed.
The product I want is Out Of Stock?
- We regularly review our stock levels across all styles, so if you’d like to sign up to receive stock alerts for a specific product, simply select the colour and size desired, input your email address to the back in stock notification area on the product page, and click ‘Notify Me’. You will then receive an email when this product becomes available.
Payments & Promotions
What payment methods do you offer?
- At The Tight Spot, we have a selection of different payment methods to suit your preferences. We currently offer Card Payment, PayPal, Apple Pay and Clearpay / Afterpay. Find out more about Clearpay / Afterpay.
Are my payment details safe?
- We strictly adhere to all security measures to ensure that your details are safe. We do not store any payment details in our systems and all transactional information is handled by recognised, secure payment system providers such as PayPal and SagePay.
How do I use a discount code?
- If you have a discount or promotional code to use, you can enter this on the cart page. Simply add the code to the area labelled ‘Have an offer code?’ and click ‘Apply’.
Why is my discount code not working?
- Discount codes are applicable to full price items only, therefore they cannot be used on outlet styles or multipacks. They also cannot be used in conjunction with our Cash Rewards loyalty scheme, although you can save your cash rewards for your next order if you’d like to benefit from a discount code - simply pick cash rewards or the discount code option at the checkout.
- Discount codes can vary in how long they are active for, so please bear this in mind if you have received a special code via our newsletters or see a special deal on our website.
How do The Tight Spot gift vouchers work?
- We offer gift vouchers of £25, £50 and £100 to spend at The Tight Spot. Once purchased, we'll send you an email and you can choose either a printable version that you can download and email or print and pop in a card or an interactive digital version, that we can send directly to your recipient via email. For more information on this process and terms & conditions, please visit our gift voucher product pages for the amount you desire.
Returns & Refunds
What is your return policy?
- The Tight Spot offers free returns and shall exchange the goods or refund you the cost, only if you return your product(s) to us unopened and re-salable, within their original condition. Find out more about our Delivery and Returns.
Can I try on any items?
- Unfortunately, once an item has been opened and tried on, we are unable to offer a refund.
How do I return item(s)?
- You can find details on how to return your product(s) within the email you received during your original purchase. For more information on this, please visit our Delivery and Returns section.
What do I do if I receive a faulty item?
- In the unlikely event of receiving a faulty item from us, please Contact Us as soon as possible so that a member of our team can fix this right away. When you contact our customer service team, please include your name, order number, product name and description of the fault.
Products & Sizing
Can I mix colours and sizes in bundles?
- Unfortunately, the majority of our tights bundles need to include the same colour and size as selected. If you’re looking for a mutli-shade bundle, check out our Wolford Neon 40 Multi-shade 3 for 2 Pack, which has 3 different colours.
How do I order a multi-pack?
- If you are on a bundle listing, simply choose your colour and size and add a quantity of ‘1’ to your cart. This will automatically apply the final price to the cart and you will receive 3 pairs of this colour and size.
What size tights do I need?
- We stock a large range of hosiery brands, and each product will have separate size charts, as this can vary for different brands and styles of hosiery. For more information, read our blog on What Size Of Tights Do I Need?
What features do your tights have?
- Due to our huge range of brands and hosiery products, each and every style on The Tight Spot has different features i.e back panels, cotton gussets, reinforced toes. If you’re interested in a particular feature, please check the product page, as this will detail any features the style has.
For more information on styles of tights and the different features available, please visit our Glossary.
My Account & Loyalty Scheme
Where can I see the status of my order?
- In ‘My Account’, you can view your current order status and previous orders, where you can reorder or view more details of each.
How does the Cash Rewards loyalty scheme work?
- For more information on our Cash Rewards, please read how our loyalty scheme works.
Can I save items to purchase at a later date?
- See something you like but not ready to buy? Simply click the ‘Add to Wish List’ button on the product page and this will add your desired style to your wish list, which can be found in your account area.
Shopping or Technical Issues
Have you experienced any issues whilst shopping on The Tight Spot, including any technical errors or payment issues? Please let us know by emailing our customer service team at support@thetightspot.co.uk and our team will aim to resolve this as soon as possible.
Contact Us
Not found what you’re looking for? We’d be happy to help! Find out more in our Help section or please contact our friendly customer service team.