Delivery & Returns Information

The-Tight-Spot-Delivery

Below is the information about the delivery and returns - if you have any further questions, please do contact us.

Delivery & Shipping
All orders are shipped within 1 working day. 

All our orders are shipped in plain packaging. If a customs label is required, it will state the contents as "Clothing/Apparel".

None of our customers will be liable for any duty or taxes payable on delivery - we have paid these for you where applicable-)!

Shipping Costs & Estimated Shipping Times. Check out our Free Shipping Options!

We have a strong commitment to ensuring that your hosiery is with you as soon as possible through Royal Mail and our global delivery partners. Shipping times can vary depending on your local mail provider.

United Kingdom - FREE Delivery Available. You will Not be charged VAT on delivery ! We have this covered!
Standard: £1.95, FREE Over £40 spend. 3 - 5 Working Days
Express: £4.95 1 - 2 Working Days
Tracked: Free Over £200 spend, 2 - 4 Working Days

USA shipping information

United States
FREE Delivery Available. You will Not be charged any duty or taxes on delivery ! We have this covered where applicable !
Standard: $5.49, FREE Over $53 spend. 7 - 10 Working Days
Tracked: $16.59, FREE Over $300 spend. 7 - 10 Working Days
DHL Express Tracked: $41.49, FREE Over $500 spend. 3 - 4 Working Days

Canada
FREE Delivery Available. You will Not be charged any duty or taxes on delivery ! We have this covered where applicable !
Standard: CA$6.99, FREE Over CA$70 spend. 10 - 20 Working Days

Europe 
All product prices include any import duties or taxes, offering the best online price and a smooth delivery process. You will Not be charged any duty or taxes on delivery !
Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, San Marino, Sweden, Switzerland, Vatican City
Standard: €5.82, 5 -10 Working Days

Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Iceland, Latvia, Lithuania, Malta, Macedonia, Moldova, Slovakia, Slovenia
Standard: €5.82, 7 - 14 Working Days

Portugal, Romania, Tunisia, Turkey
Tracked: €9.87, 7 - 14 Working Days

Please note: Orders of goods to EU with a value over 150€ may be subject to import VAT and duties at the point of entry. If you are contacted by the courier or customs to settle any duties, please contact us to resolve asap. 

Japan
FREE Delivery Available. You will Not be charged any duty or taxes on delivery ! We have this covered where applicable !
Standard: $5.49, Free Over $53, 10 - 20 Working Days
DHL Express Tracked: $48.40, Free Over $500, 3 - 4 Working Days

Singapore, China, Hong Kong: DHL Express Tracked: $48.40, FREE Over $500 spend. 3 - 5 Working Day.

Australia -  You will Not be charged any duty or taxes on delivery ! We have this covered where applicable !
DHL Express Tracked: AUD$55.90, FREE Over $550 spend. 5 - 8 Working Days

New Zealand - You will Not be charged any duty or taxes on delivery ! We have this covered where applicable !
DHL Express Tracked: $48.40, FREE Over $500 spend. 5 - 7 Working Days

United Arab Emirates, South Africa, Thailand - You will Not be charged any duty or taxes on delivery ! We have this covered where applicable !
DHL Express Tracked: $48.40, FREE Over $500 spend. 5 - 7 Working Days

Royal Mail will not deem a parcel to be lost until it has been in the postal system for 30 days for UK deliveries and 60 days for International deliveries. Although it is highly unlikely that deliveries will ever take this amount of time, we are unable to despatch a replacement or issue a refund until this period of time has elapsed. Notification of an unreceived order should be received within 90 days. After this period we are unable to refund any orders.

We are unable to change or amend your shipping address following the despatch of an order, therefore, The Tight Spot Limited is not liable for any loss incurred due to incorrect address details. Please check your full delivery address in the checkout area is correct before placing your order.
 
 
The-Tight-Spot-Worldwide-returns

Returns
TheTightSpot.com offers free returns and shall exchange the goods or refund you the cost, if you return your product(s) to us UNOPENED and re-salable, within their original condition. During the COVID19 outbreak, our returns period has been extended from 30 to 60 days. For any other concerns regarding returns, please contact support@thetightspot.co.uk.

We provide size charts for all of our products to help you determine your size before adding to your basket. To avoid disappointment and misguidance on product sizing, we recommend that you thoroughly analyse our size guides accurately, and if in doubt of your measurements, measure your self again before purchase and ensure that your size accurately reflects the guidelines set out by our brands.

Up until we receive the returned good(s) they are your responsibility. 

Returning an Item
To return your good(s) to TheTightSpot.com please package the goods in the order that they were received, clearly stating the reason why the product is unsatisfactory. Please refer to the email that was sent to you during your original purchase, this email will contain your ‘Order Reference’ number, your billing address and billing name which we will require. Please also state whether you would like a ‘Refund’ or ‘Exchange’, providing the clear reason why for either.

 

When you are returning your items please contact us for a FREE return label.

Once we have received your returned item(s) in their original state, and once the good(s) have been analyzed and we have decided that we are happy with their condition, we will process your return and issue a refund within 1 day for the cost of the item(s) or send another item(s) as applicable. 

If you have requested an exchange, rather than a full refund, e.g. the same product in a different size, please appreciate that your new size may be currently out of stock at that moment in time, we shall advise you of this.

Send your return goods to:

Returns UK & ROW
The Tight Spot
Grand Chemins Warehouse
Le Grande Route De St Martin
St Saviour
Jersey
JE2 7JB

USA Returns
Trulogic - EZI - The Tight Spot
5401 NW 72nd ave
Miami FL 33166
USA

Faulty / Incorrect Item
In the very unlikely event that you have received a faulty item or received an incorrect item we will obviously do our upmost to rectify this mistake for you as quickly as possible and we do apologies for any inconvenience caused.

 If you have received an item that is damaged or faulty please Contact Us immediately with your order reference number and product name, colour and size and let us know what the actual damage or fault is with the item so we can investigate further, and correct the error.

 If the damage is through no fault of your own we will ask you to return your item to our freepost address (available and given upon a valid request), we will then arrange for a refund or duplicate to be sent back out to you as soon as we possibly can, and again, with the deepest regret we are extremely sorry for your inconvenience.