Delivery & Returns Information

 

 

We hope you can find everything you need to know about delivery or returns on this page - if you have any further questions, please do contact us.

 

Delivery & Shipping

Please note, due to carrier and customs disruptions, international orders may take longer than usual to arrive. You can quickly check the countries we can ship to at the moment on the checkout page on the Country drop down. Please also check your local postal service for further information. Thank you for your understanding at this time.

All orders are shipped within 1 working day.

All our orders are shipped in plain packaging. If a customs label is required, it will state the contents as "Clothing/Apparel".

Shipping Costs & Estimated Shipping Times. Check out our Free Shipping Options!

We have a strong commitment to ensuring that your hosiery is with you as soon as possible through Royal Mail and our global delivery partners. Shipping times can vary depending on your local mail provider.

United Kingdom
Standard: £1.95, FREE Over £30 spend. 3 - 5 Working Days
Express Shipping: £3.95, 1 - 2 Working Days
Tracked: Free Over £200 spend, 2 - 4 Working Days

United States
Standard: $5.25, FREE Over $40 spend. 7 - 10 Working Days
Tracked: $10.85, FREE Over $300 spend. 7 - 10 Working Days
DHL Express Tracked: $24.95, FREE Over $500 spend. 3 - 4 Working Days

Canada - Delays Expected
Standard: CA$7.16, FREE Over CA$54 spend. 7 - 18 Working Days
Tracked: CA$14.94, FREE Over CA$440 spend. 7 - 18 Working Days

Europe  
Standard: €4.75, FREE Over €36 spend. 4 - 8 Working Days
The below locations are only available with a tracked shipping service €12.95
Austria, Croatia, Hungary, Italy, Latvia, Romania, Spain & Slovakia 7 - 12 Working Days
Bulgaria, Greece, Portugal & Turkey 12 - 18 Working Days

Australia - Unfortunately we have had to suspend standard shipping due to severe delays
DHL Express Tracked: AUD$44.95, FREE Over $550 spend. 3 - 4 Working Days

New Zealand
DHL Express Tracked: $33.45, FREE Over $500 spend. 5 - 7 Working Days

China
Tracked: $15.00, 12 - 18 Working Days
DHL Express Tracked: $33.45, FREE Over $500 spend. 3 - 4 Working Days

Rest Of World
Standard: $6.50, FREE Over $40 spend. 7 - 18 Working Days
Hong Kong DHL Express Tracked: $33.45, FREE Over $500 spend. 2 - 4 Working Days
Singapore DHL Express Tracked: $33.45, FREE Over $500 spend. 2 - 4 Working Days

Delivery to Norway, Finland, Sweden and Switzerland my incur additional import duties. This is payable by the customer on arrival, through the local customs office.

Royal Mail will not deem a parcel to be lost until it has been in the postal system for 30 days for UK deliveries and 60 days for International deliveries. Although it is highly unlikely that deliveries will ever take this amount of time, we are unable to despatch a replacement or issue a refund until this period of time has elapsed. Notification of an unreceived order should be received within 90 days. After this period we are unable to refund any orders.

 
We are unable to change or amend your shipping address following the despatch of an order, therefore, The Tight Spot Limited is not liable for any loss incurred due to incorrect address details. Please check your full delivery address in the checkout area is correct before placing your order.

 

We ship to: Aland Islands, Andorra, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chad, China, Christmas Island, Croatia, Cyprus, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guernsey, Hungary, Hong Kong SAR China, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Moldova, Monaco, Netherlands, Netherlands Antilles, New Caledonia, Norway, Poland, Portugal, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, San Marino, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, St. Vincent & Grenadines, Romania, Sweden, Switzerland, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Kingdom, United States, Vatican City.

Returns

TheTightSpot.com offers free returns and shall exchange the goods or refund you the cost, if you return your product(s) to us UNOPENED and re-salable, within their original condition. During the COVID19 outbreak, our returns period has been extended from 30 to 60 days. For any other concerns regarding returns, please contact support@thetightspot.co.uk.

We provide size charts for all of our products to help you determine your size before adding to your basket. To avoid disappointment and misguidance on product sizing, we recommend that you thoroughly analyse our size guides accurately, and if in doubt of your measurements, measure your self again before purchase and ensure that your size accurately reflects the guidelines set out by our brands.

Up until we receive the returned good(s) they are your responsibility. 

Returning an Item

To return your good(s) to TheTightSpot.com please package the goods in the order that they were received, clearly stating the reason why the product is unsatisfactory. Please refer to the email that was sent to you during your original purchase, this email will contain your ‘Order Reference’ number, your billing address and billing name which we will require. Please also state whether you would like a ‘Refund’ or ‘Exchange’, providing the clear reason why for either.

 

When you are returning your items please contact us for a FREE return label.

Once we have received your returned item(s) in their original state, and once the good(s) have been analyzed and we have decided that we are happy with their condition, we will process your return and issue a refund within 1 day for the cost of the item(s) or send another item(s) as applicable. 

If you have requested an exchange, rather than a full refund, e.g. the same product in a different size, please appreciate that your new size may be currently out of stock at that moment in time, we shall advise you of this.

Send your return goods to:

Returns UK & ROW
The Tight Spot
DMS 
29 - 33 Devonshire Place
St Helier
Jersey
JE2 3RD

USA Returns
Trulogic - EZI - The Tight Spot
5401 NW 72nd ave
Miami FL 33166
USA

Faulty / Incorrect Item

In the very unlikely event that you have received a faulty item or received an incorrect item we will obviously do our upmost to rectify this mistake for you as quickly as possible and we do apologies for any inconvenience caused.

 If you have received an item that is damaged or faulty please Contact Us immediately with your order reference number and product name, colour and size and let us know what the actual damage or fault is with the item so we can investigate further, and correct the error.

 If the damage is through no fault of your own we will ask you to return your item to our freepost address (available and given upon a valid request), we will then arrange for a refund or duplicate to be sent back out to you as soon as we possibly can, and again, with the deepest regret we are extremely sorry for your inconvenience.