Delivery & Returns Information
We hope you can find everything you need to know about delivery or returns on this page - if you have any further questions, please do contact us.
Please note, orders may take a little longer than usual to arrive. Thank you for your understanding at this time.
You can quickly check the countries we can ship to at the moment on the checkout page on the Country drop down. Please also check your local postal service for further information.
All orders are shipped within 1 working day.
All our orders are shipped in plain packaging. If a customs label is required, it will state the contents as "Clothing/Apparel".
Shipping Costs & Estimated Shipping Times. Check out our Free Shipping Options!
We have a strong commitment to ensuring that your hosiery is with you as soon as possible through Royal Mail and our global delivery partners. Shipping times can vary depending on your local mail provider.
United Kingdom & Islands
Standard: £1.95, FREE Over £30 spend. 3 - 5 Working Days
Tracked: Free Over £200 spend, 2 - 4 Working Days
Standard: $5.25, FREE Over $40 spend. 7 - 10 Working Days
Tracked: $10.85, FREE Over $300 spend. 7 - 10 Working Days
DHL Express Tracked: $33.00, FREE Over $500 spend. 3 - 4 Working Days
Standard: CA$7.16, FREE Over CA$54 spend. 15 - 30 Working Days
Tracked: CA$14.94, FREE Over CA$440 spend. 15 - 30 Working Days
Europe - DELAYS EXPECTED!
Austria, Belgium, Bulgaria, Finland, France, Germany, Norway, Switzerland
Standard: €4.75, FREE Over €36 spend. 10 - 20 Working Days
Australia - Unfortunately we have had to suspend standard shipping due to severe delays
DHL Express Tracked: AUD$56.99, FREE Over $550 spend. 3 - 5 Working Days
DHL Express Tracked: $38.33, FREE Over $500 spend. 5 - 7 Working Days
Singapore, China, Hong Kong & Japan: DHL Express Tracked: $38.33, FREE Over $500 spend. 3 - 4 Working Days
Delivery to Norway, Finland, Denmark and Switzerland my incur additional import duties. This is payable by the customer on arrival, through the local customs office.
Royal Mail will not deem a parcel to be lost until it has been in the postal system for 30 days for UK deliveries and 60 days for International deliveries. Although it is highly unlikely that deliveries will ever take this amount of time, we are unable to despatch a replacement or issue a refund until this period of time has elapsed. Notification of an unreceived order should be received within 90 days. After this period we are unable to refund any orders.
TheTightSpot.com offers free returns and shall exchange the goods or refund you the cost, if you return your product(s) to us UNOPENED and re-salable, within their original condition. During the COVID19 outbreak, our returns period has been extended from 30 to 60 days. For any other concerns regarding returns, please contact firstname.lastname@example.org.
We provide size charts for all of our products to help you determine your size before adding to your basket. To avoid disappointment and misguidance on product sizing, we recommend that you thoroughly analyse our size guides accurately, and if in doubt of your measurements, measure your self again before purchase and ensure that your size accurately reflects the guidelines set out by our brands.
Up until we receive the returned good(s) they are your responsibility.
Returning an Item
To return your good(s) to TheTightSpot.com please package the goods in the order that they were received, clearly stating the reason why the product is unsatisfactory. Please refer to the email that was sent to you during your original purchase, this email will contain your ‘Order Reference’ number, your billing address and billing name which we will require. Please also state whether you would like a ‘Refund’ or ‘Exchange’, providing the clear reason why for either.
When you are returning your items please contact us for a FREE return label.
Once we have received your returned item(s) in their original state, and once the good(s) have been analyzed and we have decided that we are happy with their condition, we will process your return and issue a refund within 1 day for the cost of the item(s) or send another item(s) as applicable. If you have requested an exchange, rather than a full refund, e.g. the same product in a different size, please appreciate that your new size may be currently out of stock at that moment in time, we shall advise you of this.
Send your return goods to:
Returns UK & ROW
The Tight Spot
29 - 33 Devonshire Place
Trulogic - EZI - The Tight Spot
5401 NW 72nd ave
Miami FL 33166
Faulty / Incorrect Item
In the very unlikely event that you have received a faulty item or received an incorrect item we will obviously do our upmost to rectify this mistake for you as quickly as possible and we do apologies for any inconvenience caused. If you have received an item that is damaged or faulty please Contact Us immediately with your order reference number and product name, colour and size and let us know what the actual damage or fault is with the item so we can investigate further, and correct the error. If the damage is through no fault of your own we will ask you to return your item to our freepost address (available and given upon a valid request), we will then arrange for a refund or duplicate to be sent back out to you as soon as we possibly can, and again, with the deepest regret we are extremely sorry for your inconvenience.